Difficult Clients
Difficult Clients - where do we start to REALLY change things?
The foundation of all really good communication is what is known as Emotional Intelligence Skills. These are skills that are rarely taught, yet make all the difference, not just in how we come across to others, but to our own internal peace and happiness.
We will look at the components of these skills and how to get started on the journey. The focus will be the inevitable situation where we have to deal with a difficult client.
Duration: (20 mins)
CPD points earned: 10 points
Why Choose CAW?
Established in 1989, we have over 30 years of experience in delivering professionally recognised qualifications, leading to thousands of successful careers.
You can study from one of our 15 locations around the country, gain experience through an apprenticeship or study remotely with our online courses.
We offer a wide variety of course levels, from; certificates and diplomas to degrees. Once qualified you can continue to learn by attending one of our certificated CPD events.
If you want to expand your career further, the CAW Business School can provide you with management training. Or, like many others have done, why not come back to work with us and use your experience to teach others.