Talking to Clients about Money
Talking to Clients about Money
Having conversations about money can be one of the most challenging areas of working a veterinary front desk. Situations can be emotional, you’re busy, there’s 100 demands on your time and the phone keeps ringing. How do you ensure that payment protocols are followed? How do you distinguish between can’t pay and won’t pay? How do you ensure that everyone can do their best for the animals under your care – while generating enough income to keep the business afloat?
In this session we will explore a range of practical techniques you can use to help those client conversations run smoothly and positively, ensuring that your clients are happy – and your bills get paid.
Duration: (20 mins)
CPD points earned: 10 points
Why Choose CAW?
Established in 1989, we have over 30 years of experience in delivering professionally recognised qualifications, leading to thousands of successful careers.
You can study from one of our 15 locations around the country, gain experience through an apprenticeship or study remotely with our online courses.
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If you want to expand your career further, the CAW Business School can provide you with management training. Or, like many others have done, why not come back to work with us and use your experience to teach others.