Top Tips for Pur...fect Communication
Top Tips for Pur...fect Communication
As a receptionist, you are the first and last person the client sees and speaks to; whether that’s in person, or on the phone. You are dealing with everything from the excitement of the arrival of new fur babies in the family, to end of life care with empathy and compassion, which requires many vital skills.
This presentation will share 10 top communication tips, covering topics such as: Body language (both face to face and the phone), developing rapport and using empathy, excellent questioning and listening, relaying accurate messages, dos and don’ts of tone & words and also start to understand your own communication style.
Karen is a former veterinary nurse, who has spent time working on the reception desk. Learn some new ideas and refresh some old ones – you will be sure to leave with practical tips to engage “purrfectly” with your clients.
Duration: (20 mins)
CPD points earned: 10 points
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Established in 1989, we have over 30 years of experience in delivering professionally recognised qualifications, leading to thousands of successful careers.
You can study from one of our 15 locations around the country, gain experience through an apprenticeship or study remotely with our online courses.
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If you want to expand your career further, the CAW Business School can provide you with management training. Or, like many others have done, why not come back to work with us and use your experience to teach others.